BANKING

DEPOSIT METHODS

Deposit Methods Min Amount Max Amount Funding
Visa $25 $1000 Immediate funding
Master Card $25 $1000 Immediate funding
Amex $25 $1000 Immediate funding
Bitcoin $25 $1000 Immediate funding.
For more details, please address to the Live Chat Agents.

Important: If you are a new customer and want to process transactions using a credit card, please complete the Credit Card Agreement Form. Our Accounting Department must have the completed form on file in order to process your future withdrawals.

After placing his first deposit, a Player will be required to undergo a verification process and will be contacted over the phone by a member of our customer support team to confirm his account details. If the verification process is not completed, the Casino reserves the right to block Player’s deposits, void promotions, winnings and cancel future withdrawals.

Deposit cancellation: Free Spin Casino fully acknowledges that mistakes could happen at any given time. Free Spin Casino is ready to examine your case if you suspect your card has been charged twice, charged mistakenly or charged without your authorization. If the casino finds your claim valid, you will be refunded accordingly. If you wish to cancel a transaction and request a reimbursement, please address Customer Support or send an e-mail to: help@freespin-support.com

WITHDRAWAL METHODS

Withdrawal Methods Min Amount Max Amount per week Payout Request Funding
Visa $150 $2000 1 p/week Payments processed within 5- 7 business days, (Monday through Friday).
MasterCard $150 $2000 1 p/week Payments processed within 5- 7 business days, (Monday through Friday).
Bank Wire $150 $2000 1 p/week Payments processed within 5- 7 business days, (Monday through Friday).
Bitcoin $150 $2000 1 p/week Payments processed within 5- 7 business days, (Monday through Friday).

The minimum withdrawal amount available at FreeSpin starts at $150 whereas the maximum withdrawal amount might vary depending on the payment method selected. For more information please consult the withdrawal policy section.

WITHDRAWAL POLICY

General Terms and conditions for the withdrawal:

Withdrawal requests must be reviewed and approved by the FreeSpin Online Casino finance department before being sent out as for payments. Upon making a withdrawal request a player will be required to send in valid identification documentation confirming player’s age and address. Withdrawal will only be processed for payment when FreeSpin Online Casino has received all requested identification documents.

Acceptable identification documentation includes, but not limited to:

  • Copy of ID (Colored copy of both back and front)
  • Copy of the credit card used (Colored copy of both back and front). The company requires only the first and last four (4) digits of the card for verification with a copy of the player’s signature on the back of the card.
  • Picture of the player holding his/her ID close to their face and in color and good quality.
  • Card verification form. (Found on This Link).
  • A Faxback form, filled in with all the necessary relevant information, used for the wire transfer (Found on The link)
  • A Utility bill, or any other official document that contains both player’s current physical address and his/her full name on, not older than 3 (three) months.

Withdrawal payment will only be made to a Registered Customer. The player hereby authorizes FreeSpin Online Casino and its designated agents to confirm his/her identity whenever it may be required, and to clarify the player’s right to use the money that he/she has wagered at FreeSpin Online Casino. The Casino may withhold funds in player’s account until the player’s age is successfully verified. If the age verification process is not successful and a player is found to be underage, FreeSpin Online Casino will return all deposits made to the player, voiding all winnings and/or bonuses generated by the casino.

FreeSpin Online Casino reserves the right to process any withdrawals from Casino accounts preferably using the method(s) used by the player to fund his account, whenever possible. If withdrawal process is delayed, FreeSpin will look for the best available method in order to process the withdrawal successfully.

If the player’s account remains inactive (i.e. no bets or deposits placed) for a 30-day period at least, FreeSpin reserves the right to reject any pending withdrawals. Following 30 days of uninterrupted inactivity, you will be reminded of the above stated. The short email will be sent to email address provided within your personal account.

Documentation approval is a one-time procedure that can take up to 4 business days. If the casino finds any document to be missing, it will send an email to a player with an updated list of necessary documents needed to be provided to the Casino finance department for the verification process. If a player does not comply or fails to provide the proper documents within the time frame mentioned above, the FreeSpin Online Casino might deny any withdrawal request until such documentation is supplied. Once the documents are approved by the casino’s finance department, a player may request a withdrawal. It usually takes up to 5-7 business days for FreeSpin finance department to process a withdrawal for a client. All Withdrawals will stay in the player’s FreeSpin account until all the relevant security checks have been successfully made.

The minimum withdrawal amount available at FreeSpin starts at $150 whereas the maximum withdrawal amount might vary depending on the payment method selected. For more information please consult the table here link to banking

FreeSpin Online Casino allows a maximum payout of up to $2000 per week. VIP players, enjoy a higher maximum weekly payout. For more information, please consult to your VIP Account Manager.

Fees and Limitations in Withdrawals

FreeSpin Online Casino does not charge the player any fees for any of his withdrawal methods, however, the player’s payment processor or bank may levy a processing fee to the withdrawal which the player is responsible for.

Due to a third party processing policies and/or limitation weekly or monthly withdrawal amounts may vary. Please consult the table above for more information. FreeSpin Online Casino reserves the right to send out the player’s winnings in installments. Installment amount is calculated in accordance to the player’s class. Player class is generally determined by depositing or the gaming activity of the player.

A portion of balance that has been removed is represented by a "Manager Withdrawal", that portion was removed since it was not eligible for withdrawal. A Manager Withdrawal amount could either exist due to Bonus funds, which are non-cashable, or if the player exceeds the Maximum Withdrawal Amount on his/her last bonus, with excess funds removed.

FreeSpin Online Casino reserves the right to disqualify any player’s winnings in cases where one or more of the following incidences occur:

  • If evidences suggest that a Player has more than one active account at FreeSpin.
  • Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) a player used to make a deposit into the account.
  • If the casino finds that the same payment method is being used by more than one person (e.g. - Two players using the same Credit card).
  • Incorrect or false registration information.
  • If a Player has authorized or allowed another individual to use their own Casino account (intentionally or unintentionally).
  • If the casino has determined that a Player is using a professional gambling and/or betting pattern (i.e. using an even bet pattern while betting on Roulette games and so on).
  • If a player purposely “charged back” or reversed any of the deposits made in the casino or in the other FreeSpin sister casinos operated by the platform.
  • If a player is found cheating or if FreeSpin Online Casino determined that a player made use of a system that was designed to defeat the casino (This includes machines, computers, software or any other automated system).

Players will be reimbursed all their deposits and accounts will be terminated indefinitely.

Malfunction, System or Human Error

FreeSpin Online Casino reserves the right to void any winnings that were generated as a result of a hardware/software error, malfunction or human error. In the event of any of such malfunctions or errors all wagers will be voided.

Upon multiple withdrawal requests, FreeSpin Online Casino reserves the right to combine the total amount of withdrawals requested, into as few requests as possible to allow faster payments, and up to the allowed maximum amount to be paid per week.

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